Innovative, Earth-Friendly Building Products
You may place your order with us by telephone or by e-mail. Specify the machine you wish to purchase along with any optional equipment (extra core plates, inserts, etc.). If you are ordering the GPH-2003, DPH-2003 or EPH-2008 model, please specify the size of the mould box (6 x 12, 12 x12 or 10 x 14 inches). If you place your order by e-mail, be sure to include the address or port to which your order will be shipped so that we may provide you with a shipping quote. Upon receipt of your order, we will send you an order confirmation via e-mail.
Payments may be made via Paypal, cashier’s check or bank wire transfer. Payment may be made in full once your order has been confirmed. We will also accept a payment of 50% of the order amount in advance, with the balance due before your order is shipped.
We will notify you by e-mail when your order is complete and ready to be shipped. Any unpaid balance on your order must be paid within 15 days of notification. A warehouse fee of three percent (3%) of the order amount will be charged on a monthly basis on all warehoused orders. Any order warehoused for more than 90 days may be sold to recover our costs.
Each machine is built to order. Please allow 30 to 45 days for your order to be completed. Although most orders are completed in much less time, delays are sometimes encountered due to availability of materials or components (engines, hydraulics, etc.).
Domestic orders are shipped via freight truck, normally using the freight company of our choice. Foreign orders may be shipped by ocean freight or air freight. Please be aware that your local customs officials may apply additional fees, taxes, etc. and that such charges are NOT included in your order; you are responsible for payment of all such fees and taxes upon arrival at your port or final destination. For all orders, a crate fee of $50 is applied to all air/hydraulic models; a $100 crate fee is added to all true hydraulic models. We will notify you by e-mail on the day your order is picked up by the freight company. Once your order is shipped, we have no control over transit time and delivery dates; however, we will make every effort to assist you in the event of delays during transit.
